Terms & Conditions for Online Flower Delivery in South Harrow

Introduction

These Terms & Conditions govern your use of the Flowers South Harrow website and services relating to the purchase and delivery of flowers and associated products. Whether you are sending bouquets as gifts or simply brightening your home, please ensure you read the following information carefully before placing an order. By using our e-commerce platform and services, you acknowledge and agree to be bound by these Terms & Conditions. These terms apply to all customers in South Harrow and its surrounding areas who use our online flower delivery services.

Ordering Process

Placing an order with Flowers South Harrow is simple and secure. To purchase flowers for delivery in South Harrow or neighbouring areas, you may browse our product selection, add items to your online basket, and proceed to checkout. Each step of the ordering process, including entering delivery details and choosing delivery times, will be clearly indicated. Once you complete your purchase, you will receive an order confirmation outlining your selected products, delivery information, and reference number.

It is your responsibility to ensure all recipient and delivery details are correct before finalising your order. Incorrect addresses may lead to delayed or failed deliveries. Should you need to make amendments after order submission, please notify us as soon as possible; whilst we will attempt to accommodate changes, we cannot guarantee amendments to orders already in processing or transit.

Product Availability and Substitution

All products are subject to seasonal availability. On rare occasions, certain flower varieties or arrangements may be unavailable due to supply issues. In such instances, Flowers South Harrow reserves the right to substitute with flowers of equal or greater value and similar appearance, ensuring that your order is fulfilled in a timely manner and to our high standard. Should any significant change be necessary, we will make reasonable efforts to notify you prior to dispatch.

Payments & Pricing

All prices displayed on our website for flower delivery in South Harrow are inclusive of applicable UK VAT, unless otherwise stated. Delivery charges, if any, will be clearly communicated at checkout before you complete your purchase.

Flowers South Harrow accepts payments by major UK credit and debit cards, as well as other secure payment methods displayed during checkout. Payment must be made in full at the time of ordering. Orders will only be processed once payment has been successfully authorised. We utilise secure payment processing to maintain your privacy and protect your data. We reserve the right to cancel orders where we suspect payment or identity fraud.

Delivery Policy

Flowers South Harrow offers reliable flower delivery throughout South Harrow and surrounding areas as displayed on our website. Our standard delivery options include same-day and next-day delivery, subject to order cut-off times which will be specified at checkout. We endeavour to deliver at your preferred time window but cannot guarantee specific delivery times, especially during peak periods or in adverse weather conditions.

It is the recipient's responsibility to be available to accept delivery. In cases where no-one is at the delivery address, the driver may leave the flowers with a neighbour or in a safe location, where practical, with notification provided. A calling card will be left where possible. Should re-delivery be required due to recipient unavailability or incorrect address details, a re-delivery charge may apply.

Cancellations & Amendments

If you wish to cancel or change your flower order, please contact us as soon as possible. Cancellations or amendments must be made within a reasonable timeframe before the scheduled delivery date. Due to the perishable nature of flowers, we regret that we may not be able to accommodate cancellation or changes for same-day or next-day delivery orders once they are being prepared or have been dispatched.

Refunds, where applicable, will be processed using the original payment method within a reasonable period. Products that have already been dispatched or delivered are non-refundable except in cases of proven quality issues or incorrect delivery as detailed below.

Returns, Refunds, & Quality Guarantee

Flowers South Harrow is committed to delivering fresh, premium flowers and excellent service. All our arrangements are hand-prepared and thoroughly quality-checked before dispatch. In the unlikely event you are dissatisfied with the quality or freshness of your delivered flowers, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will investigate and, if appropriate, offer a replacement or full/partial refund at our discretion.

Returns are generally only accepted for non-perishable items, and only with prior agreement. Due to the perishable nature of most of our products, please understand that returns are rarely possible unless defective or damaged in transit.

Customer Responsibilities

When placing an order, you confirm that all information provided is accurate and up-to-date. It is your duty to ensure that the recipient will be present at the delivery address or that an acceptable alternative recipient or arrangement is in place. Flowers South Harrow cannot be held responsible for flower quality issues arising from delayed collection by the recipient or incorrect delivery information provided by the customer.

Liability

To the fullest extent permitted by UK law, Flowers South Harrow and its agents and employees shall not be liable for any indirect or consequential losses or damage arising from your use of our services, website, or from any contract formed with us. Our maximum liability for any claim relating to an order placed shall be strictly limited to the purchase price of that order.

Whilst we strive for accuracy and quality in fulfilling every order for flower delivery in South Harrow, circumstances outside our control (such as extreme weather, transport delays, or supply shortages) may affect delivery times and product availability. We accept no liability for any delay or failure in performance caused by circumstances beyond our reasonable control.

Intellectual Property & Website Use

All content, images, designs, and trademarks displayed on the Flowers South Harrow website are the property of the business or its content suppliers. You may not reproduce, modify, distribute, or exploit any content without express written permission from the business. The website is provided for the purpose of personal shopping in accordance with these Terms & Conditions.

Personal Data & Privacy

Use of your personal information in connection with flower orders and deliveries is governed by our Privacy Policy. We are committed to safeguarding your privacy and complying with the applicable data protection laws in the UK. Your information will not be shared with third parties except as necessary to process your order (e.g., with payment processors or delivery providers) or as required by law.

Amendments to Terms & Conditions

We reserve the right to update or change these Terms & Conditions in line with changes to operational practice, industry regulations, or legal requirements. The most current version will always be available on our website. Your continued use of our site and services constitutes acceptance of any revised terms.

Governing Law & Jurisdiction

These Terms & Conditions and all contracts to which they apply are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject exclusively to the jurisdiction of the English courts. By placing an order with Flowers South Harrow, you accept that these terms apply to you, regardless of your location within South Harrow or the surrounding areas.

General Provisions

Should any provision of these Terms & Conditions be found invalid or unenforceable under law, such provision shall be deemed omitted, and the remainder of the Terms & Conditions shall continue in full effect. No waiver by Flowers South Harrow of any term shall be deemed a further or continuing waiver of such term.

Contact and Communication

Flowers South Harrow is dedicated to offering exceptional service for flower delivery in South Harrow and surrounding localities. Should you have any questions about these Terms & Conditions, or wish to discuss your order, our customer care team is available to assist. We thank you for choosing us for your online flower delivery needs and look forward to serving you.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Harrow.

For assistance with orders, returns or account queries, please fill out the Contact Us form.