Returns, Refunds and Complaints at Flowers South Harrow
Our Fresh Flowers Guarantee in South Harrow
As a leading and trusted local florist in South Harrow, Flowers South Harrow prides itself on delivering only the freshest and most beautiful blooms to both households and businesses in the area. Our commitment is to ensure your experience is seamless and every floral delivery meets your expectations. Read our comprehensive Returns, Refunds & Complaints policy below, carefully designed with our valued South Harrow customers in mind.
Damaged-on-Arrival Policy
Your flowers should arrive in perfect condition, ready to brighten your day or occasion. In the rare event that your order is damaged upon arrival, please notify us promptly. We ask that you contact us within 24 hours of receiving your delivery and, where practical, include supporting details such as photographs. This helps us assess the issue quickly so we can put it right.
Freshness Guarantee and Window
All our floral arrangements are backed by our Fresh Flowers Guarantee. We source blooms daily and prepare each order individually to ensure optimal freshness. Flowers South Harrow guarantees your flowers will stay fresh for a minimum of five days from delivery, provided they are cared for according to our included guidance. If, for any reason, your flowers do not meet this standard, please reach out to us within the freshness window for prompt assistance.
Refunds and Replacements
Customer satisfaction is our top priority. If your flowers are received in an unsatisfactory condition or fail to last within the guaranteed freshness window, we offer two straightforward solutions:
- Replacement: We will arrange for a fresh bouquet or arrangement to be delivered to the original recipient at the earliest opportunity.
- Refund: Alternatively, you may opt for a full or partial refund, depending on the circumstances and nature of the issue.
We kindly request a brief description or photo of the issue to help us improve our service and maintain our high standards for our South Harrow clientele.
How to Make a Complaint
At Flowers South Harrow, we believe every comment and concern helps us grow and better serve our community. If you have any complaints about our products, service, or delivery, please get in touch within 48 hours of receiving your flowers. Your feedback will be handled with care, and we pledge to resolve your complaint as swiftly and fairly as possible.
We will investigate every complaint individually and respond within a reasonable time frame. Our experienced team is always ready to offer a solution that reflects our local commitment and dedication to quality.
Your Trusted Local South Harrow Florist
Flowers South Harrow is proud to serve our neighbourhood with care, attention, and passion for floristry. Whether arranging a delivery to your home, office, or special event, we act with integrity and stand by our guarantees. Your happiness is at the heart of everything we do, and our Returns, Refunds & Complaints policy is an extension of the trust local households and businesses place in us every day.
